Terms of Service

1. About these terms

Sentinel is a Discord moderation bot operated by the Sentinel project maintainers ("Sentinel," "we," or "us"). These Terms of Service ("Terms") apply when you invite, configure, access, or pay for Sentinel. By doing so, you agree to these Terms and Discord's applicable terms and policies.

If you use Sentinel for a server, you confirm that you have authority to accept these Terms for that server. If you do not agree, do not use Sentinel or purchase a plan.

2. Eligibility and account responsibility

You must meet Discord's minimum age requirement and any higher age requirement that applies where you live. You are responsible for your Discord account, server permissions, the people you authorize as administrators or judges, and all activity performed through your server configuration.

Keep your bot permissions limited to what Sentinel's selected features need. Do not share account credentials, payment links, or private moderation records with people who are not authorized to see them.

3. What Sentinel does

Sentinel provides configurable tribunal workflows, appeals, anti-spoiler checks, automations, server tools, usage alerts, and subscription features. Configuration is performed through Discord commands and components; Sentinel does not provide a web dashboard.

Some features use automated classification to identify a category, severity, or possible spoiler. Automated results can be wrong, incomplete, or unavailable. Anti-spoiler actions may be configured to warn, delete a message, or open a tribunal case. Tribunal outcomes depend on the server's judges, settings, Discord permissions, and the information available to them. Sentinel does not guarantee that a moderation decision is correct or that all harmful content will be detected.

You and your server administrators are responsible for choosing settings, reviewing automated actions, applying your community rules fairly, and complying with applicable law and Discord's policies. Sentinel is a tool, not legal advice or a substitute for human judgment.

4. Acceptable use

You may not use Sentinel to violate law or Discord's terms, harass or target people unlawfully, evade platform safeguards, interfere with the service, probe or exploit its systems, reverse engineer it except where the law permits, or attempt to access another server's data. Do not misuse appeals, tribunals, reports, automations, or payment flows.

You must obtain any permissions and notices required before monitoring channels, processing message content, assigning roles, deleting messages, or sending automated messages. You remain responsible for content and actions initiated through your server.

5. Plans, billing, and renewals

Sentinel offers a free plan and paid monthly plans. The plan limits, features, price, currency, taxes, and renewal details shown at the time of checkout control your purchase. Prices can change for future billing periods; a change will not alter a period already paid, and any notice or cancellation rights required by law will be respected.

Paid subscriptions are purchased through Creem's hosted checkout. Creem processes payment details under its own terms and privacy policy. By purchasing, you authorize the payment provider to charge the displayed recurring price and applicable taxes until the subscription is canceled or ends.

To cancel future renewal, use /premium portal in the server or the billing portal supplied by Creem. Cancellation normally takes effect at the end of the current paid period, so the paid plan remains available until then. Removing Sentinel from a server, leaving a server, or not using the plan does not itself cancel a subscription. If you cannot access the portal, contact support before the next renewal and include the server ID and checkout reference if available. Never send full card numbers or security codes.

We may suspend or downgrade paid access when a payment is reversed, a subscription expires, or Creem reports that the subscription is no longer active. Sentinel may display plan and renewal reminders in Discord, but you remain responsible for confirming cancellation with the billing provider.

6. Refunds and billing disputes

Except where applicable law gives you a right to a refund, payments are non-refundable and we do not provide automatic prorated refunds or credits for unused time, unused quotas, partial months, plan changes, removal of the bot, or a server being inactive. Canceling stops future renewal; it does not by itself refund a charge or end the already-paid period.

This policy does not limit any non-waivable statutory cancellation, withdrawal, refund, or other consumer right. We will also review duplicate charges, charges made in error, unauthorized transactions, and credible reports that a paid plan was not supplied. Contact support promptly so we can investigate with the billing provider. Any approved refund is returned through the original payment method where possible; processing time depends on the provider and financial institution.

For a billing question, provide the checkout email or transaction/reference ID and the Discord server ID. Do not post payment details publicly. If you believe a payment is unauthorized, contact your payment provider as well as Sentinel support.

7. Availability and changes

Sentinel is provided on an "as available" basis. Discord, Creem, OpenJEV, hosting providers, network conditions, permissions, and maintenance can interrupt or limit features. We do not promise uninterrupted operation, a particular response time, a particular moderation outcome, or permanent availability of any feature or plan.

We may update, restrict, suspend, or discontinue a feature when reasonably necessary for security, legal compliance, provider changes, or service operation. We will give notice where required by law. Material changes to these Terms will be reflected on this page with a revised effective date.

8. Suspension and termination

You may stop using Sentinel at any time and should separately cancel any paid subscription. We may suspend or terminate access for a material breach, abuse, security risk, unlawful activity, or non-payment. Where practical, we will explain the reason and provide an opportunity to resolve it; urgent security or legal issues may require immediate action.

Ending access does not erase charges already due or records that must be retained under the Privacy Policy. Sections that by their nature continue after termination, including payment obligations, disclaimers, liability limits, and dispute terms, will continue to apply.

9. Disclaimers and limitation of liability

To the fullest extent permitted by law, Sentinel is provided without warranties of uninterrupted availability, error-free operation, accuracy of automated classifications, or fitness for a particular purpose. Nothing in these Terms excludes a warranty or right that cannot legally be excluded.

To the fullest extent permitted by law, Sentinel and its maintainers are not liable for indirect, incidental, special, consequential, exemplary, or punitive loss, including lost data, revenue, reputation, or server access. For direct losses, our total liability arising from the service is limited to the amount you paid to Sentinel for the affected service during the three months before the event giving rise to the claim. This limit does not apply where the law prohibits it, including liability that cannot be limited by contract.

10. Your responsibility for server actions

You are responsible for server configuration and for decisions made by your administrators, judges, and automations. To the extent permitted by law, you agree to reasonably cooperate with and hold the Sentinel maintainers harmless from third-party claims caused by your unlawful use, your breach of these Terms, or your server's content and moderation decisions. This does not require you to indemnify us for our own unlawful conduct or any liability that cannot legally be shifted to you.

11. Governing law and disputes

These Terms are governed by the law applicable to the service operator, without removing any mandatory consumer protections that apply where you live. Courts with jurisdiction under applicable law may hear disputes. Before filing a claim, please contact support so both sides have a reasonable chance to resolve it informally. Nothing here prevents either party from seeking urgent legal relief or exercising a non-waivable right.

12. Contact and severability

If a provision is unenforceable, it will be limited only as much as necessary and the remaining Terms will continue. The support server is the contact channel for questions, cancellation access issues, refund requests, and legal notices. Identify the request clearly and include only the information needed to locate the relevant server or transaction.